Hi! We are

TELENTUS

We Design, Create and run

What We Do

In today’s globalized economy, enterprises must constantly improve efficiency while fulfilling their business goals in order to remain competitive. Telentus provides contact center, back-office, data management, sales acceleration, and business process outsourcing services to help firms enhance performance, streamline operations, and decrease expenses.

CX Management

Telentus is founded on building a performance based customer experience strategy and execute it with robust solutions synergized by experience and vigor. At Telentus, we strive to excel in one stop solution for multi magnitude businesses.

Customer Experience strategy and Benchmarking

Telentus CX strategy is intended to execute plans to provide positive experience for each customer touchpoints along the customer journey. Our target is to create meaningful, measurable experience to attain customer loyalty.

Digital transformation

Digital transformation is the amalgamation of digital technology in versatile areas of a business, resulting in fundamental changes in how a business operates and the value they deliver to their customers. Digital transformation has led the customer base to adopt to the mindset of staying connected on demand. And in order to keep up with this new kind of “Always-connected” customer, your business must embrace technology to deliver and unmatched customer experience. We at Telentus ensure this experience with our state of the art Ominichannel platforms, AI and RPA assisted prcoce automation.

Service Cost leadership

At Telentus we enculcate the Cost leadership model by emphasizing efficiency at every step of the value chain of sevice delivery, by optimizing resources at every step of the way. Let us do what we do best, Customer service while you enjoy the savings!

Service Growth Strategy

Telentus designs custom tailored strategy and framework to meet the ever changing business need. The future proof service readyness and innovation can prove the extra edge to outperform in the market

Global Talent and Social responsibility

Global hiring of talents or hiring beyond borders in a new normal. At Telentus, we cultivate diversification of the workforce by including global talents with a wider range of experinces

Multilingual voice and non voice services

Multilingual services are of significant importance in recent days. Telentus multilingual diversified talent pool capacity provides you with the ease of catering to your global business needs.

Multilingual back-office services

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Smart Omni channel & Cyber security

Customer system analysis and integration

Customer lifecycle systems analysis integration and execution of policies can help with better and improved decision on sales, better CX, efficient and robust data management on an ongoing basis.

Deploying true omni channel experience

Telentus believes and drives the staretegy to make sure the customers get the same experience from every touch point they contact. Only a true Omni channel platform assisted by an experienced team can make it happen.

Cyber Security Solutions

The hardware, software and the virtual workspace must be secured always to make sure the integrity which in trun ensures the delivery of the promise to the customers. Telentus provides state of the art solutions along with 24/7 netwoerk monitoring, alarm generation and proactive measures to keep the clients worry free and focusing on their core business

Customer data analytics and VOC

Gain deep insights into each customer engagement, predict and identify opportunities to sustain further improvement. Create a healthy experience profile for each customers to gain a complete view of their experiences across all touchpoints, channels and journeys.

Telentus DNA

Our Promise

Mission

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We promote equal opportunity and diversity

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Integrity and keeping commitments is our foundation!

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We welcome failures as keys to success “Failure brings character and humbles us!”

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Latest News

Benefits of outsourcing

An important benefit of outsourcing is the improvement of the customer experience. By partnering with a professional and experienced third-party provider, companies can ensure that their customers receive top-notch support 24/7. This can help to build customer loyalty...

Some facts and figures, case studies/ real life scenarios

During the 80s and 90s, companies initated establishing dedicated telephone numbers, where ustomers could call and avail their services. While the term “call center” did not get traction on until the 1990s, many businesses already had their internal customer service...

What is inbound call center and how outsourcing works

An Inbound call center receives incoming calls from existing clients or customers or subscribers. Customer service associates and support teams such as QA, Training and analytics are responsible to attend and monitor the requests of the callers. One of the major...

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