An Inbound call center receives incoming calls from existing clients or customers or subscribers. Customer service associates and support teams such as QA, Training and analytics are responsible to attend and monitor the requests of the callers. One of the major inbound call center services is to handle incoming calls and provide technical support. Inbound contact center is an essential component of a business that wants to offer customer centric and efficient service.
What is inbound call center and how outsourcing works
